Lowongan Vaia Consulting

Lowongan di www.vaiaconsulting.com, is an end-to-end solution and service provider focusing on certain areas of business systems using proven and practical methodologies, tools and our partners’ best-of-breed technologies. Staffed with experienced consultants and industry practitionaires, Vaia focuses on Financial Risk Management, Corporate Performance Management, and Data Management.

Our high-quality solutions are supported by our international partners, Experian Decision Analytics and Informatica. Vaia Consulting is currently seeking candidates for:

Call Center Agent
Call center Agent will be responsible to answer all incoming call from client user, record all complaints related to the application and provide first level support to resolve the issue. Escalate the un-solved case to Application support team for further action.

Key responsibilities will include:

Answering call from client user

Record / Log all incoming call

Provide 1st level support to client user

Escalate case to Application Support team for further action

Ensure all call responded and resolved within SLA

Submit daily call center activity report
Qualification for a call center agent :
Male or female maximum age 30

Minimum qualification D III (Diploma) IT related

Have a good and pleasant communicate skill

Good Common English speaking

Ready to work in 3 rotating shift

Ability to operate computer

Highly discipline and client satisfaction oriented personality

Independent and pro-active in problem solving

Experienced in similar position will be an added advantages
J2ME Programmer
General Requirement:
Fresh graduate is considerable

Min 1 year experience

Ability to work under pressure
Technical Requirement:
Having knowledge about J2ME

Having experience in mobile banking will be an advantage
Application Support
You will be responsible for the Microfinance core-banking system rollout activities. You will participate actively in implementing, training, supporting, maintaining and troubleshooting/ fixing customers’ solutions at site. You are also involved in implementing upgrades and changes to their environments. You will work very closely with named customers and also with Application’ s local partner. You need to have goodcommunication skills, enjoy traveling and meeting people and trouble-shooting, basic knowledge of project management is a plus.

Key responsibilities will include:
On Site (customer’s office) implementation

Application configuration and setting

Application and connection testing

Application Training

Application Support
Qualifications for a Application Support Engineer are:
Technical background IT

Ideally 2 years experience in similar positions

Excellent customer-oriented and service-minded approach

Ability to work under tight schedule and pressure

International project and core-banking experience is major advantage

Strong written and verbal Englishcommunication skills

Team oriented

Contractual 6 months extendable and chances to become permanent
Interested candidate can send email to mega.sary@vaia. co.id with indication of "Call Center Agent" or "CC" or “Application Support” or "J2ME Programmer" in the Subject column.

Competitive remuneration package will be offered to selected candidate. Only qualified candidate will be notify